Assistant Account Manager
Coordinated Benefits Company of Schaumburg, IL is looking to hire a full-time Assistant Account Manager. Are you a customer service rock star who also happens to love Customer Service? Are you looking to advance your office career with a "best place to work"? If so, please read on!
This position earns a competitive wage. We also offer rich benefits including 6 heavily employer-sponsored medical plans to choose from: dental, vision, short-term disability, long-term disability, life insurance, fitness club reimbursement, long-term care insurance, a 401(k) plan with match, and identity theft protection. If this sounds like the administrative / customer service opportunity that you've been looking for, apply now!
ABOUT COORDINATED BENEFITS COMPANY, LLC
Since 1983, we have been helping our clients develop employee benefit strategies aimed at attracting and retaining the highest quality employees. By combining our expertise with cutting-edge technology, we deliver the best insurance coverage and protection at the lowest possible price. We strive to constantly improve our clients' plans which helps them improve their bottom line. Because of what we do, we understand the importance of being an employer of choice who promotes the wellbeing of our employees. In addition to competitive pay and fantastic benefits, we offer a fun and collaborative work environment. We have been voted a "best place to work" in Illinois.
A DAY IN THE LIFE OF AN ASSISTANT ACCOUNT MANAGER
As an Assistant Account Manager, you support the Account Manager by accurately and efficiently helping people choose the right health insurance for their families. Whether by old-fashioned paper methods, faxing, or online portals, you process applications to each carrier's requirements. You complete special enrollment period documents. You love making sure that everything is accurate and lines up correctly. While you do spend a lot of time working independently at your desk on administrative/customer service tasks, you also get to interact with people on a regular basis by phone and email. Your excellent communication and customer service skills are essential as you respond to questions from clients such as explaining networks, plan benefits, and how to understand insurance benefits on a daily basis. You use your good judgment to decide when more difficult questions need to be escalated to the Account Manager. You address billing issues, claims and customer service issues, working closely with clients for resolution. You are all about follow through and making sure that everything is resolved in a timely manner. You follow up with clients for clarification. You verify information to run quotes and create proposals using carrier website or quoting software. You enjoy your job and are always professional in all your interactions.
QUALIFICATIONS TO BE AN ASSISTANT ACCOUNT MANAGER
- Proficiency with office technology and typical administrative tasks
- Proficiency with Microsoft Office including Excel, Word, and general computer skills
- Customer service skills
Do you thrive in a fast-paced environment? Are you organized and able to prioritize effectively? Do you have a positive attitude and carry yourself professionally? If so, then you might just be perfect for this Assistant Account Manager position!
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you feel that you would be right for this clerical customer service position, please fill out our initial 3-minute, mobile-friendly application. Click here to apply!